Privacy Policy
Effective date: June 16, 2026
Houston Review Automations ("we," "us," or "our") operates FiveStar, a review-request messaging service for home service businesses and their customers. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.
1. Information We Collect
We may collect the following types of information:
- Contact information — names, phone numbers, and email addresses provided by business customers when they sign up for FiveStar, or by end customers when a participating business sends them review-request messages.
- Business information — company name, service type, and account preferences needed to operate the service.
- Message and usage data — records of SMS messages sent through FiveStar, delivery status, opt-out requests, and basic usage logs related to your account.
- Technical information — IP address, browser type, and device information when you visit our website or use our web-based tools.
2. Why We Collect Information
We collect information to:
- Provide, operate, and improve the FiveStar review-request messaging service
- Send SMS messages on behalf of participating businesses to request customer reviews
- Communicate with business account holders about their accounts, billing, and support requests
- Comply with legal obligations, including telecommunications and carrier requirements
- Prevent fraud, abuse, and unauthorized use of our platform
3. How We Use Information
Information we collect is used to deliver review-request messages, personalize message content (such as including a customer's name or business name), manage accounts, respond to inquiries, maintain service quality, and meet regulatory requirements for SMS programs.
We do not sell your personal information. We may share information with trusted service providers who help us operate FiveStar — such as SMS delivery partners, hosting providers, and payment processors — only as needed to provide the service and subject to appropriate confidentiality obligations.
4. SMS Communications and Your Right to Opt Out
If you receive SMS messages through FiveStar, you may opt out at any time by replying STOP to any message. After you opt out, you will receive a confirmation message and no further marketing or review-request messages will be sent to that number, except where required by law or to confirm your opt-out request.
Reply HELP to any message for assistance, or contact us using the information below.
Participating businesses are responsible for obtaining appropriate consent from their customers before providing phone numbers to FiveStar for messaging purposes.
5. Data Retention
We retain personal information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Message logs and opt-out records may be retained to honor STOP requests and meet carrier compliance requirements.
6. Security
We use reasonable administrative, technical, and organizational measures to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Children's Privacy
FiveStar is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us so we can delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of FiveStar after changes are posted constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
- Email: mail@htxreviews.com
- Phone / Text: (346) 442-8992
- Company: Houston Review Automations (FiveStar)